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Vila Gale Group launches innovative technology

In order to transform its hotel chain in one of the most innovative in its segment, the Vila Gale Group launched in Vila Gale Opera, on January 29th, B-guest, an application for smartphones that adds to the well-being of their guests. Using state of the art technology B-guest is an application that reflects the care that the Vila Gale has with its guests allowing them to know all the services available at the hotel and giving them the possibility to request one directly from their smartphone. There are multiple examples of situations in which the B-guest makes life easier for guests, making use of your smartphone guests can now place orders for room service, book a table in the restaurant, make an appointment for a massage, call a taxi, order laundry services, ask for extra towels, investigate the possibility of a late check-out or even buy Santa Victoria wine or olive oil produced in the properties of Vila Gale Group. From the moment in which it is performed, the request is immediately sent to the specific department, its management is done by a backoffice specially created and the guest is put up to speed regarding the situation of his request. The B-Guest arises to meet the needs of a generation of increasingly demanding customers, who want to have control over how they relate to the hotel. The use of this application allows the hotel accumulate detailed information about the profile and behavior of their guests, it is therefore another helpful tool to Vila Gale in in order to increase proximity to its guests. The hotels of the Group will get to know better their guests pursuing the objective to meet their most demanding expectations, anticipating them if possible. In a first stage the application will only be available for IOS platforms but in the first half of the year will also be available for androids.

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